Shipping and delivery
Shipping & Delivery
We want to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping times, costs, and processes.
1. Processing Times
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All orders are processed within [e.g., 1–2 business days] (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Delivery | [e.g., 3–5 business days] | £[Amount] (or Free over £[Amount]) |
| Express Delivery | [e.g., 1–2 business days] | £[Amount] |
| International Shipping | [e.g., 7–14 business days] | £[Amount] (or calculated at checkout) |
3. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [e.g., 24 hours] for the tracking information to become active.
4. Customs, Duties, and Taxes (Include if shipping internationally)
[Insert Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged or Lost Packages
If you received your order damaged, or if it hasn't arrived within our estimated timeframes, please contact our support team at [Insert Support Email] with your order number. Please save all packaging materials and damaged goods before filing a claim.